Scams

This is not about MSN scams or emails from some security departments asking you to update your account info. This is a total scam from a large wireless service provider. A little more than a month ago, I called in to subsribe a communication value package and was told that I could get a month free trial. A month later, I called again and asked to switch to a lower price package since I don't need "Enhanced Voicemail" and they said I still have another 2 weeks before my free trial period expires...that's fine, and I thought everything is settled, until I received my statement today and noticed there were 2 charges, one was for the package I subsribed which was supposed to be free, the second charge is a prepayment for next month. My first response was to call them and inquire about the charges, and I was told that there were no messages in my file that indicated I have a free trial of the package and that I have to pay the full price. After complaining about the misrepresentation, they said they could waive half of the package fee, and that's it.

Lesson to learn: Always ask for the name of the representative. I didn't bother to ask for her name since I trust the company. But this tells me that business is business, always ask for proof or records of all things we do.